Bought Studio 2022 at the end of 2022, license not showing up among my licenses to activate

I believe subject says it all.  I bought Upgrade from Trados Studio 2019 Freelance Plus to Trados Studio 2022 Freelance Plus at the end of 2022, but only now I have a new PC to install it. However, my license for SDL Studio 2022 is not showing up among my licenses to activate and  cannot do it with an activation code because 1) A new activation code was not sent to me at time of purchase; 2) The old activation code is not valid for activating Studio 2022.

Stuck there.

Dario

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