Trados Studio freeze

Question

Hello everyone, 
 I'm facing a embarrassing issue: my Trados Studio 2019 suddently doesn't want to work. More precisely, I can open it, but it freezes at the Welcome page (the page remaining blank, with the side panel and the upper option rubbon visible, see the capture below). I can move the mouse cursor but no option/icon responds. Sometimes, I see the cursor changing for a waiting cursor for few seconds but nothing happens. For context, and in case this may have a incidence to my issue: just before that, I lost my MS Office version by trying to install the OpenOffice suite (to check if it could work). I finally installed OpenOffice, then I replaced it by LibreOffice for preference purpose. 
 I uninstalled ans reinstall Trados Studio, but that didn't solve the issue. 
 I really need help as I must translate a big project for Friday&hellip; 
 Thx in advance.

Paul · Answer

Jonathan Bosselet We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00810354 .

Paul Filkin | RWS

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Trados Portfolio > 2. Licensing and Installation

Trados Studio freeze