I have a Trados freelance+ license. I deactivated the license in Trados before reinstalling Windows on this machine for Trados 2022. I got a confirmation that deactivation was successful. Then I reinstalled windows and logged into my RWS account, and on trying to reactivate Trados. When I logged back into the RWS page, it now says the license is not available. Attempting to reset the license generates an unspecified error.
Adrian Dunbar We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00810764 .
Elisa Maxim| RWS Group
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Adrian Dunbar We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00810764 .
Elisa Maxim| RWS Group
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
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