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Deactivation works only in the program, but it is not reflected in the licencing.
RWS Community
Deactivation works only in the program, but it is not reflected in the licencing.
Deactivation works only in the program, but it is not reflected in the licencing.
Explain why you think this?
Paul Filkin | RWS
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
ok - I think it's possible you activated the licence more than two times without deactivating and now even though you deactivate in the product a licence is still taken from the account. So it remains showing you have none available. There is some allowance in the licence to cater for this but once you overstep that limit you can get stuck.
You may be able to reset your own license by using the Self Service option in your RWS account for Trados Studio 2019. Use this KB article ( gateway.sdl.com/.../communityknowledge ) and follow the instructions.
Let me know if that works for you?
Paul Filkin | RWS
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
ok - I think it's possible you activated the licence more than two times without deactivating and now even though you deactivate in the product a licence is still taken from the account. So it remains showing you have none available. There is some allowance in the licence to cater for this but once you overstep that limit you can get stuck.
You may be able to reset your own license by using the Self Service option in your RWS account for Trados Studio 2019. Use this KB article ( gateway.sdl.com/.../communityknowledge ) and follow the instructions.
Let me know if that works for you?
Paul Filkin | RWS
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub