Hi,
I can't go into my Trados account, it says my licence expired.
After spending one hour copying and pasting all the codes etc for reactivating it, it is not working!!
I've re-installed this licence a month ago on my new computer, and don't understand why it is expiring now?
Can somebody please give me a solution because I have to work on Trados and don't have time to spend hours on Gateway forums etc.
THANK YOU!!
Regards,
Ellen
And live chat of SDL is not working either!
And live chat of SDL is not working either!
That is not the right place to go anyway! This is the right place to go.
You may be able to reset your own license by using the Self Service option in your RWS account for Trados Studio 2017.
Use this KB article ( gateway.sdl.com/.../communityknowledge ) and follow the instructions. Try that first as you may not think you have time to read it, but if it works it's a lot faster than waiting for help!
Paul Filkin | RWS
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