Licenced user, downloaded RSL on new PC, cannot activate, tried reset without success

Question

Hi team: 
 I have a freelance DSL Trados licence which is not accepted when trying to activate my new download (on my new laptop). 
 Attempted the online and offline activation without success. (says server cannot be reached) 
 Tried the licence reset option, waited an hour, activation again still failed: the message reads: 
 No connection could be made with the activation server, check the address of the activation server in the settings for this provider...the request was interrupted t<because no secured SSL/TLS channel could be established.. 
 Kindly let me know how to remedy the situation

Ana-Loredana Gabur · Answer

Beatrice Fejes We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00810900 .

Trados Portfolio > 2. Licensing and Installation

Licenced user, downloaded RSL on new PC, cannot activate, tried reset without success