my laptop crashed, I got a new one, I downloaded Trados 2015, I got the deactivation certificate, I copied the long code in the page of the Deactivation Offline , but I got an error code. What exactly do I have to do?

my laptop crashed, I got a new one, I downloaded Trados 2015, I got the deactivation certificate, I copied the long code in the page of the Deactivation Offline , but I got an error code. What exactly do I have to do?

Elsbeth van der Spek We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00810972 .
Elisa Maxim| RWS Group
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