destacivation offline

Question

Translator

en marzo instal&eacute; Trados Studio 2022 en otro portatil, activ&eacute; mi segunda licencia, no lo us&eacute; nunca. Ahora al cambiar de port&aacute;til quise devolver la licencia y al arrancar la programa resulta que dice que ha caducado. Por lo tanto no puedo desactivarla sin m&aacute;s. Al entrar en mi cuenta de RWS y pinchar en desactivar licencia ofllline me sale: Se ha producido un error con su desactivaci&oacute;n sin conexi&oacute;n. Si contin&uacute;a teniendo problemas, registre una solicitud de asistencia . Y antes<: desactivaci&oacute;n iniciada. 
 
 &iquest;Qu&eacute; puede tardar? 
 &iquest;Es normal?

Paul · Answer

Marlena Trelka We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00811050 .

Paul Filkin | RWS

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Trados Portfolio > 2. Licensing and Installation

destacivation offline