I was unable to deactivate my license and received an offline deactivation code. Now the offline deactivation is not working. What can I do?

I was unable to deactivate my license and received an offline deactivation code. Now the offline deactivation is not working. What can I do?

Angela Billington We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00811289 .
Please assist us as well as soon as you can, a member of my team is having this same issue with his license.
Please assist us as well as soon as you can, a member of my team is having this same issue with his license.