Hello,
We have a problem activating Trados 2021 from internal license server.
Some of our members recieve the message "Errror occured when requesting a license" when trying to boot Trados 2021 conneting to our internal license server.
They could start up it untill yesterday, and today can startup version 2019 and 2022.
We do not have any idea on what the cause is and what we should do to fix it.
Could you help us?
Thank you,
Takayuki Hayashi
Takayuki Hayashi We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00811287 .
Takayuki Hayashi We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00811287 .
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