Hi,
My Laptop damaged and I need to reinstall Trados on my new computer.
I had no chance to deactivate my previous one.
As far as I understood, I need to deactivate my previous one but I had no chance to that.
Can I still deactivate my license on RWS website(and simply download and reactivate) or do I need to contact to someone?
I'm still new to Trados.....please help me!
Thank you.
Yeon Kim We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00811612 .
Yeon Kim We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00811612 .
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