Yesterday I bought a subscription and I received confirmation that it is now working. However, when I try to log in following RWS instructions, it does recognize my account but doesn't display any subscription to activate.For this reason, if I just select my name (no ID is shown) from the "Choose an account" dropdown menu and click on OK, it tells me that I have no license and Studio will be closed. To use it, I need to activate the product.
Can you please help me?
Federica Fabrizi We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00811802 .
Elisa Maxim| RWS Group
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Federica Fabrizi We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00811802 .
Elisa Maxim| RWS Group
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
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