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Hello.
I had to initialise my PC so now I need to deactivate the license remotely to activate it on my restored system. Can you please help me deactivate my license?
Thank you in advance for your help!
RWS Community
Hello.
I had to initialise my PC so now I need to deactivate the license remotely to activate it on my restored system. Can you please help me deactivate my license?
Thank you in advance for your help!
You may be able to reset your own license by using the Self Service option in your RWS account for Trados Studio 2015, 2017, 2019, 2021 and 2022.
Use this KB article ( gateway.sdl.com/.../communityknowledge ) and follow the instructions.
Paul Filkin | RWS
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Thank you so much Paul!
Yes, I tried that, but I am unable also to reset the license, as I get an error. I just logged a ticket with support, let's see if they are able to help. BTW, I have a Trados Studio 2019 Freelance license, just realised I forgot to mention it.
Have a lovely day, and thank you again!
Cheers,
Micol
Thank you so much Paul!
Yes, I tried that, but I am unable also to reset the license, as I get an error. I just logged a ticket with support, let's see if they are able to help. BTW, I have a Trados Studio 2019 Freelance license, just realised I forgot to mention it.
Have a lovely day, and thank you again!
Cheers,
Micol