My computer crashed, and I was unable to deactivate my licence. I tried to do it via the offline tool, but it just gave me an error code. I would need the licence to install the software to my new computer. Please advise.
Taru Laiho We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00812254 .
Thanks! No problem, I can still use the software on my second computer until then. Looking forward to your contact!
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