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Dear all,
I formatted one of the notebooks before deactivating my license. Now when I try to deactivate it offline (it is the one with the 2021 installation), an error occurs 
Can somebody help me?
RWS Community
Dear all,
I formatted one of the notebooks before deactivating my license. Now when I try to deactivate it offline (it is the one with the 2021 installation), an error occurs
Can somebody help me?
Giovanna Ramalho We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00812258 .
Giovanna Ramalho We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00812258 .