Consuelo Galvani We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00812535 .

Thanks Loredana, but I need it NOW, as I have an urgent issue. It is too complicated, I cannot be that even the use/activation of a licence takes so much time and effort!!! I just need a qucik support in order to use the programm as soon as possible. Many thanks :))