License deactivation on old computer and then reactivation on new computer

Hi,

we cannot deactivate Trados Studio 2019 license of a member in my team (online or offline), we just keep getting error messages. Please advice the soonest as we need to get this done without delays.

Thank you!

Error message stating 'An error has occurred with your offline-deactivation. If you continue to have problems, please log a support request.'



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[edited by: Trados AI at 2:15 PM (GMT 0) on 4 Mar 2024]
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