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Unfortunately, one of my working computers doesn't exist so I can not manually reset my license. I tried to do it via offline deactivation/reset options but I always received an error message. How can I do it?
RWS Community
Unfortunately, one of my working computers doesn't exist so I can not manually reset my license. I tried to do it via offline deactivation/reset options but I always received an error message. How can I do it?
Jennifer Alonso We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00813323 .
Jennifer Alonso We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00813323 .