There used to be an option to open a support ticket and someone would reset the licenses, but it's gone. I have a license that I keep trying to reset but it keeps failing to unlock the software. Now I receive a message indicating that I have reached my third reset in 12 months, so I can't reset it again, although it would be pointless since it really doesn't reset.
So, what can I do?
Miguel Rosas We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00814668 .
Paul Filkin | RWS
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