Passolo 2018: License Server can't find license although it's stored on the server

Question

I am trying to access Passolo 2018 Team Unlimited Edition, which worked fine three weeks ago (before I went on vacation). Now I get an error saying that the license information cannot be found. If I click on Product Activation it says that no license is available on the license server (not true, the license has been there since the software was installed, and it all worked fine). I was told that due to technical issues, the IP address of the license server (terminal server to which I connect remotely) was changed. Could this cause the problem? How can I fix this?

Elisa Maxim · Answer

Helena Stankic We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00815287 .

Elisa Maxim| RWS Group

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Trados Portfolio > 2. Licensing and Installation

Passolo 2018: License Server can't find license although it's stored on the server