When I try to confirm an offline deactivation I get the following error:
An error has occurred with your offline-deactivation. If you continue to have problems, please Please log a support request.
I have previously followed the correct steps to uninstall the product on the computer where the license was installed.
What can I do to solve this problem?
Thanks
Disraeli Mateo We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00815595 .
Elisa Maxim| RWS Group
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