Cannot activate SDL Trados 2019 & 2023 Freelance PLUS licenses after formatting my laptop.

Question

I decided to format and upgrade my laptop, and then reinstalled SDL Trados 2019 & 2023 Freelance PLUS Licenses. The reinstallation was successful, but when I tried to activate them using the original code that I received when I bought the licenses, the following error message pops up: "Activation failed. Login for this product key has been restricted. Contact the system administrator for assistance." 
 Kindly assist me activate my Licenses for SDL Trados 2019 & 2023. I would also be grateful if you help me with the settings for Portuguese (Portugal) <> English (United Kingdom). 
 If possible I would be grateful if you could assist me using AnyDesk or any other remote access programme. 
 Thank you,

Elisa Maxim · Accepted Answer

Jorge Uamusse We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00815799 .

Elisa Maxim| RWS Group

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Trados Portfolio > 2. Licensing and Installation

Cannot activate SDL Trados 2019 & 2023 Freelance PLUS licenses after formatting my laptop.

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