"Your RWS ID is not linked to any RWS Language Cloud account. Create an account or contact your RWS Language Cloud account administrator."

Question

Hello, 
 I bought a 12-month subscription and I'm trying to log in on the Language Cloud Subscription Tab in Trados Studio 2021. I inserted my credentials and got the following message: "Your RWS ID is not linked to any RWS Language Cloud account. Create an account or contact your RWS Language Cloud account administrator." 
 When I try to login via https://languagecloud.sdl.com/ I got this message: " An account has already been linked to your organization. We recommend that you contact your account administrator for helping you with the user configuration. Alternatively, contact the support team.". Could you please help me to login in my Language Cloud account? Many thanks in advance.

Sorin Perta · Answer

Eliana Fernandes We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00816245 .

Trados Portfolio > 2. Licensing and Installation

"Your RWS ID is not linked to any RWS Language Cloud account. Create an account or contact your RWS Language Cloud account administrator."