Algaili Abuagla 

Have you looked under licences in your account?  If you didn't purchase a subscription licence then your activation code is in your account.  You should have also received an email about this.

Hello Mr. Paul 

thanks for responding. 

I have a license Trados studio 2021 

the problem started when i have deactivated my current license as prompting my pc 

the system keeps on asking me to put my activation code which I do not know. 

Hi Algaili Abuagla 

The license code should be in your RWS account - licenses and downloads - licenses tab . 

Best regards, 

Loredana 

thanks a lot for that info 

there is a previous activation code only as I see 

Hi Ana  I forget to greet you . sorry for that 

these are some more details;

order: 656971

activated on; 23.02.2022

Expiry date: No expiry date

Algaili Abuagla We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00816337 .

Algaili Abuagla 

I am a bit confused about what your problem actually is.  If I look at your account I see this:

1. the blurred string is your activation code
2. confirmation that you are not using it so you can activate with it as you have 1 available

Algaili Abuagla said:

there is a previous activation code only as I see 

What do you mean?  You only get one activation code.

What are you expecting to see?

What happens when you use this activation code?