Hello,
I encountered the same problem like many others here. I was not able to deactivate my licence because of the death of my notebook. I tried to reset my licence via web, but I ended up with this message:
An error has occured
An email has been sent to support to inform them of the error.
Please try reloading/refreshing this page.
I just wanted to assure thatmy problem was recorded and hopefuly will be solved soon.
Thank you!
Marika Kralikova We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00816422 .
Elisa Maxim| RWS Group
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