CRITICAL - Licenses disappeared from RWS account - trados deactivated

Question

Hi, 
 
 I have trados studio 2022 enterprise, perpetual license. It has been properly activated and working up until today, but now I'm notified that the trial version expired. I inputted the key, but it didn't work

I logged in RWS account to discover that all the licenses bought by my company have disappeared:

THIS IS CRITICAL, I need an immediate license reset

Sorin Perta · Answer

Gabriella Soldadino We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00816519 .

Sorin Perta · Answer

Hello Matija Kodba Teresa Arteche Marcin Masłowski 
 There`s a general issue with the licenses display in the accounts. This is currently investigated by our Development team and it will be fixed as soon as possible. 
 Thank you, Sorin

Trados Portfolio > 2. Licensing and Installation

CRITICAL - Licenses disappeared from RWS account - trados deactivated