I bought the Trados 2019 to Trados 2022 Upgrade but can't initiate the upgrade process.

Question

I've bought Trados 2019 to Trados 2022 Upgrade. My order number is 730011 (Support and Maintenance Agreement Number: PSA047685685). 
 I want to activate my Trados 2022 and I followed the steps suggested to do the upgrade process. 
 I have deactivated my Trados 2019. However, there is no upgrade available in my RWS Account. 
 Could someone please help me with this issue?

Sorin Perta · Accepted Answer

Hello Siti Fatimah Sapran 
 There`s a general issue with the licenses display in the accounts. This is currently investigated by our Development team and it will be fixed as soon as possible. 
 Thank you, Sorin

Trados Portfolio > 2. Licensing and Installation

I bought the Trados 2019 to Trados 2022 Upgrade but can't initiate the upgrade process.