I have been trying to deactivate and transfer my licence to a new computer but have been unable to do so.
When I try to deactivate my licence I get the following error message:
Deactivation failed.
Could not connect to the activation server. Check the activation server address in the provider settings - The request was aborted: Could not create SSL/TLS secure channel.
Others have had the same issue but I have not found a solution to the problem online. I am using Trados 2019.
Julie Napier We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00816650 .
Elisa Maxim| RWS Group
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Julie Napier We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00816650 .
Elisa Maxim| RWS Group
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Thanks for this Elisa.
I am following the instructions given but can't see how to obtain my Installation ID in order to deactivate offline.
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