Great new update blew my deadline

Question

After big crash bum bag from new update for Trado Studio 2022 I managed to do the downgrade (trados studio 17560 to previous 16252) without too much trouble and restored the backed-up settings files; seemingly everything works, if it weren't for the fact that my translation engines suddenly went dumb and instead of English to Polish, they translate from English to English.... 
 And it was thanks to this great new update that crashed my entire program and blew the deadline for returning the order.... 
 Any thoughts?

Jerzy Czopik · Answer

Lech Lachowski 
 As you do not tell us any details about the error happened, no help is really possible. 
 Usually, when problems appear, a reset of Studio is the first step. Deleting all plugins would be the next step. Repair & reset: https://gateway.sdl.com/apex/communityknowledge?articleName=000001414 
 Deleting Plugins: same place in AppData, but the folder you should go in is Trados17 and there delete "Plugins" completely. 
 BTW, I updated my Trados Studio in the middle of a huge project with no hassle.

Paul · Answer

Lech Lachowski We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00816728 .

Trados Portfolio > 2. Licensing and Installation

Great new update blew my deadline

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