I installed Trados 2017 new but when activating the new downloaded 2017 version I constantly get this message:
Activation failed. No connection could be established to the activation server. Check the address of the activation server in the settings of this provider
please can somebody help.
- I am loggged in to my account
- i have a working internet connection
- I had to install version 2017 new as the old version had bugs
- old version was removed before installation
Paul
Paul Martini We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00816910 .
Paul Filkin | RWS Group
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You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Thank you for quick reply. Can it be that I had to deactivate the former version before? I did not do this.
Can it be that I had to deactivate the former version before?
Yes.
Paul Filkin | RWS Group
________________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Okay, what can be done now?
Okay, what can be done now?
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