Hi,

I bought today an upgrade from Trados Studio 2021 Freelance Plus to Trados Studio 2022 Freelance Plus.

I paid the invoice, then downloaded Trados Studio 2022 Freelance Plus and installed it.

Now I would like to activate the product, but I cannot find the licence in the Licences section of My Account.

I haven't received any e-mail with the activation code either.

In the licences section, if I click on "Click here to upgrade your licence", then click on "Upgrade (1), then on "Process Upgrade", I get the following error message : 

An error has occurred  An email has been sent to support to inform them of the error. Please try reloading / refreshing this page. OOS homepage

I did the process over and over again, but the same message appears.

The status of my order is "Paid - Processing your order". What does this mean?

What should I do?

Many thanks in advance for your support.

Josiane