Hi,
Please note that I still need to deactivate offline one license. When I open the site, I see the following screen:
Then, I click "Can't desactivate online? Deactivate offline" and I see the following screen:
When I confirm to proceed, I received the following error:
Could you please help?
Carolina García Benítez We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00817293 .
Carolina García Benítez We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00817293 .
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