Issue with license deactivation

Question

Hi, Please note that I still need to deactivate offline one license. When I open the site, I see the following screen:

Then, I click "Can't desactivate online? Deactivate offline" and I see the following screen: 
 
 When I confirm to proceed, I received the following error:

Could you please help?

Ana-Loredana Gabur · Answer

Carolina García Benítez We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00817293 .

Trados Portfolio > 2. Licensing and Installation

Issue with license deactivation