disinstall and re-install 2017

Question

after 2017 crashed and could not be reopened, I chose to disinstall and re-install. the same issue has been discussed here https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0032886 . but even after emtying the folder, nothing changed and the same error message shows up. pls help! 
 thank you :)

Elisa Maxim · Answer

Domenico Lombardini We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00818107 .

Trados Portfolio > 2. Licensing and Installation

disinstall and re-install 2017