I have two licences in my subscription. One of my computers crashed and I cannot deactivate the licence on it. I need to recover that licence to activate trados on my new computer and I'm not able to do this online.
I need help.
Mohamed Tayssir Azouz We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00817669 .
Mohamed Tayssir Azouz We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00817669 .
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