Hi my PC went down and I had to reinstall Windows from scratch. I can't seem to deactivate my license from the previous installation.
An error has occurred with your offline-deactivation. If you continue to have problems, please Please log a support request.
Many thanks
CATHERINE RUSHTON We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00818324 .
Thank you so much for your rapid action. All good now.
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