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I've deactivated my license on Studio 2019 but on my RWS account I still have 1 "in use" and 0 "available". I can't upgrade my license to 2022 Studio. What can I do?
RWS Community
I've deactivated my license on Studio 2019 but on my RWS account I still have 1 "in use" and 0 "available". I can't upgrade my license to 2022 Studio. What can I do?
Alessandra Pasini We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00818496 .
Alessandra Pasini We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00818496 .