I need to deactivate one license to be able to activate it again on a new computer.
It says deactivation initiated but nothing has happened

I need to deactivate one license to be able to activate it again on a new computer.
It says deactivation initiated but nothing has happened

KARIN WINKLER We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00819133 .
KARIN WINKLER We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00819133 .