Hello,
I have had an issue with my laptop and I did not get the chance to deactivate my SDL Trados 2017 Freelance license. I cannot deactivate it offline, so that I can reactivate it. The license appears 'in use' in my account, but I cannot use it.
I have also had this issue with my SDL Trados 2021 version a couple of days ago, and you helped me with that.
Thank you and looking forward to your response.
Cujbă Alexandra We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00819384 .
Elisa Maxim| RWS Group
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Cujbă Alexandra We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00819384 .
Elisa Maxim| RWS Group
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Thank you for your help!
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