License Server Manager

Question

Greetings 
 
 We need to upgrade the server that hosts our SDL Licence Server Manager 
 Were using an old version &ldquo; SDLLicenseServerManager_2.0.27550 &rdquo; 
 
 We have access to download &ldquo; License Server Manager17.0.134 &rdquo; from the oos.sdl.com portal 
 
 Can you tell me if there is a specific procedure to transfert the active licences we are using right now 
 
 Or is it just a matter of clicking &ldquo;Deactivate all&rdquo; 
 
 & reinstalling on the new version using the same product key ? 
 
 & if we are having issues during the migration process, do we have access to support ? 
 
 Thank you

Elisa Maxim · Answer

Service Technique We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00819612 .

Elisa Maxim| RWS Group

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License Server Manager