Hi!

I've asked for help on deactivating my license on my dead computer. I received an email informing me about the license reset. However, I had already attempted to reset it on my own, and it didn't work. Once again, when I enter the code in the activation field, I receive an error message which consists of a code:

<?xml version="1.0" encoding= "UTF-8" standalone="no"?>

<sentinelInfo>

<status>

<statusCode>210150</statusCode>

<statusMessage>The specified lock code is invalid.</statusMessage>

</status>

</sentinelInfo>

And after trying again, I get the error message "Could not activate this licence - no licenses are currently available for the specified activation code". I have the screenshots of those messages in case it's need it.

The code I used was the one available under "Licenses & Subscriptions".

Is there any other way to activate this license on my new computer? I no longer have access to the old one, which is no longer functioning and beyond repair.

Thanks again for your assistance!