On RWS profile my licence is activated and in use but in the trados program still ask me if I want to purchase a license or continue with the trial period

On RWS profile my licence is activated and in use but in the trados program still ask me if I want to purchase a license or continue with the trial period

Alessandra Pasini We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00819878 .
Alessandra Pasini We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00819878 .