Dear Team,
I chatted with Elisa who told me to post my concern in this community.
I have a Studio 2019 licence since several years. As I wanted to use Trados today, I was asked to enter an actication code so I entered the code I got when I buyed the licence but it didn't work. Elisa told me the licence had to be reseted, I tried but it didn't work so she told me you had to do this for me so I can still use Trados.
Thank you very much for your help and best regards,
Florence
Florence Roffi We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00820100 .
Florence Roffi We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00820100 .
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