Trados Studio 2017 - offline deactivation and install issue

Question

Hello! I had Trados Studio 2017 installed on a single notebook. For hardware issues, I had to deactivate (offline) and reinstall the software. Upon checking the available licenses available, I noticed I have none (zero) available. I had the software installed on a single machine and had one (1) license available, but now I have zero. 
 Can someone reset the number of licenses used so I can activate the software? 
 Thanks!

Sorin Perta · Answer

Sergio B We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00820229 .

Trados Portfolio > 2. Licensing and Installation

Trados Studio 2017 - offline deactivation and install issue