Service 'Sdl.Desktop.Platform.Services.ITelemetryService

Hello,

Today I am getting the error "Service 'Sdl.Desktop.Platform.Services.ITelemetryService" when I try to open Studio 2021. It was working perfect last night.

- I have tried everything I have found in this forum and I am getting really desperate. I have removed all Studio related software and made full installation of Studio, but nothing. I have even bought Studio 2022 and installed it. Studio 2022 gives no error, it just wont start, and I am assuming it is due to the same error.

- I have also tried to fix the repository in Windows with the guides (although my knowledge is limited). My only conclusion from that is that the repository doesnt seem to be corrupt according the message in cmd.

I am really desperate since I work mainly with Studio and it is how I make my money. I dont mind spending money on the licesnes and software since it helps to be productive, but when things like this happen and I cant find any way to resolve it, I get really stressed out.

Regards, Jens Skärpe

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  • Thanks Paul,

    I have tried this already since it was in one of the topics in the forum. I even uninstalled Studio, erased these folders and did a new clean install, and I am still getting the same error :(. I also tried renaning 3 files in the Studio folder. What is so annoying with errors like this is that I havent changed anything. I turned of the PC to get some sleep, and on the morning after this error appeared. I am guessing that it is related to some automated update in Windows, Studio or some other third party software, that for some reason is affecting this process since I have made no change to anything.

    I had some problems with similar errors when Studio was calling a specific project in the startup, but couldnt find the files (moved or erased), and in those cases changing the name on the files and/or folders worked very well since Studio stopped trying to call those files..

    Regards, Jens

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