I couldn't perform deactivation online for unknown reason. My internet connection was good and also SSL protocol worked fine. So I deactivated the license on my old (dying) laptop offline but when I try to enter deactivation certificate on SDL website I get only an error message. Please help me solve this problem. Thank you.
Andrej Fric We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00821212 .
Andrej Fric We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00821212 .
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