I had to reset my computer and forgot to deactivate my licence. Deactivation does not work neither on- nor offline. Pleas help. Thanks.

I had to reset my computer and forgot to deactivate my licence. Deactivation does not work neither on- nor offline. Pleas help. Thanks.

We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00821247 .