My License 2017 but I don't know where to find the "Activation code"

I have a 2017 license that appears in the list of licenses as "available".

I have tried absolutely everything that is suggested in the support networks. Finally, I clicked on "download".

When I try to open it, a window appears with "Online Activation" and prompts me to enter an activation code. Where do I find the activation code ??

I need my license back. It was deactivated two years ago when an IT Tech wiped it out of my computer after I had a trojan infecting my computer.

Since then, I sent a message to your team and the answer was that the license code was reset and that I shouldn't have problems reactivating it.
Here I am, practically a year later and I'm still in the same position. Unable to access the SDL Trados 2017.