Christiane Ely We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00822045 .

dear Melisa

thank you for your response. I just received an response that does not answer or resolve my situation.

I have 3 issues: first I cannot fire up Trados studio >  my licence is perpetual and I followed instruction to repair my installation which I did. still not working.

so then I am told that my licence needs to be reactivated because I have not use Trados for a while. I am trying to reactivate and I am given instruction because I cannot go to the reactivation wizard ( step 4 )

my second issue is: do I need to upgrade to Trados 2022 to be able to get online support ? no answer

3 issue: when i want to sign up for  one year support i get a message:  not available.

Conclusion: i cannot use Trados and all I want is to pay to get support online so someone can look at my laptop remotely and sort it my installation or activate  my licence so I can start to work in my project 

thank you for coming back to me