I have requested an offline deactivation after a computer irreparable crash back in 2021, but apparently the deactivation never got completed. I expected to have it deactivated on your end, since I was no longer able to reach the application. Please advise.
Info:
Product: SDL Trados Studio 2021 Freelance Plus
Activation date: 11-11-2020
Deactivation request date: 01-13-2021
Milana Penavski We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00822060 .
Elisa Maxim| RWS Group
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